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Harvard Business School
Transforming Customer Experiences
ManagerSenior ManagerDirectorGeneral Manager
Institution
Harvard Business School
Location
Boston, USA
Start Date
Apr 25 –30,2027
Duration
6 days
Competencies developed
Strategic Thinking
Anticipating challenges and future opportunities, planning proactively, and investing resources to sustain a durable competitive advantage.
Drive Change
Leading transformation with conviction, championing innovation, and navigating disruption to reshape how the organization operates.
Business & Financial Acumen
Interpreting economic and financial data, contributing to business decisions, and building effective strategies that ensure continued outperformance.
Focus areas
Customer Experience StrategyService Design