Transforming Customer Experiences
Institution
Harvard Business School
Location
Boston, USA
Start Date
Apr 25-30,2027
Duration
6 days
Competencies developed
Strategic Thinking
Anticipating challenges and future opportunities, planning proactively, and investing resources to sustain a durable competitive advantage.
Drive Change
Leading transformation with conviction, championing innovation, and navigating disruption to reshape how the organization operates.
Business & Financial Acumen
Interpreting economic and financial data, contributing to business decisions, and building effective strategies that ensure continued outperformance.
Focus areas
Elm 4.0 strategic rationale
PILLAR E + L + Initiative #18 (Improve Elm UX) — Explicitly addresses both B2C and B2B service strategy and shifting to service-based models. With Elm operating 53 products serving 27mn+ users, CX leadership is foundational. Directly applicable to product owners across Tamm, Muqeem, Tahaqaq, Wasl, etc.